Privacy policy

PRIVACY POLICY

Last Updated: September 9, 2026

Sunvibe Financial Inc. ("Sunvibe," "we," "us," or "our") operates the SUNVIBE website located at https://sunvibesolar.ca (the "Website").

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our Website, submit an inquiry, request a quote or consultation, communicate with us, or otherwise interact with our services.

By using the Website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, as well as certain information automatically collected when you use our Website.

1.1 Personal Information You Provide

Depending on how you interact with Sunvibe, we may collect information including:

• Full name

• Email address

• Telephone or mobile number

• Mailing or property address

• Project address

• Electricity usage and utility bill information

• Information about your home, building, property, electrical system, or energy requirements

• Solar, battery storage, EV charging, electrical, or energy project details

• Information submitted through contact, quote, consultation, inspection, or service forms

• Communications and correspondence you have with Sunvibe

• Information you provide when requesting a proposal, assessment, inspection, consultation, or other service

• Information necessary to evaluate rebates, incentives, financing, net-metering opportunities, or other energy programs

• Any other information you voluntarily provide to us

Please do not submit sensitive personal information through the Website unless it is specifically requested and necessary for the service you are seeking.

1.2 Automatically Collected Information

When you visit our Website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Referring website or source

• Pages visited

• Date and time of visits

• Approximate geographic information derived from technical data

• Website interaction and usage information

This information may be collected through cookies, analytics tools, server logs, pixels, tags, and similar technologies.

2. How We Use Personal Information

Sunvibe may use information collected through the Website and through your communications with us to:

• Respond to inquiries and requests

• Contact you regarding a solar or energy project

• Prepare estimates, proposals, assessments, and project information

• Evaluate your property's potential for solar, battery storage, EV charging, electrical upgrades, and other energy services

• Schedule consultations, inspections, site visits, installations, and service appointments

• Provide and manage our products and services

• Communicate with you regarding your project

• Assist with applicable rebates, incentives, financing, utility programs, or energy-efficiency programs

• Improve our Website, services, customer experience, and business operations

• Maintain business records

• Process and administer transactions

• Detect, prevent, and address fraud, security issues, misuse, or unauthorized activity

• Comply with applicable laws, regulations, legal processes, and governmental requirements

• Protect our rights, property, customers, employees, contractors, and business

• Send service-related communications

• With appropriate consent where required, send marketing or promotional communications

• Perform other purposes that are reasonably connected to the purposes described above or otherwise permitted or required by law

3. Communications and Marketing

When you provide your contact information through the Website, you may be contacted by Sunvibe regarding your inquiry, requested services, project, proposal, appointment, or other communications related to your relationship with us.

Where required by applicable law, Sunvibe will obtain appropriate consent before sending commercial electronic messages.

Marketing communications may include information about:

• Solar energy systems

• Battery energy storage

• EV charging

• Electrical services

• Energy-efficiency solutions

• Commercial and residential energy services

• Promotions, programs, or other Sunvibe services

You may withdraw consent to receive marketing communications at any time by using the unsubscribe mechanism included in a commercial electronic message or by contacting us using the information below.

Withdrawing marketing consent does not prevent Sunvibe from sending communications that are necessary to provide services you have requested or otherwise permitted by law.

4. Cookies and Similar Technologies

The Website may use cookies and similar technologies.

Cookies are small files placed on your device that can help websites remember information, understand how visitors use the Website, improve functionality, and measure website performance.

Sunvibe may use cookies or similar technologies for purposes such as:

• Website functionality

• Security

• Analytics

• Performance measurement

• Understanding Website traffic

• Improving user experience

• Marketing and advertising, where applicable

The specific third-party technologies used on the Website may change over time.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect certain Website functionality.

5. Third-Party Service Providers

Sunvibe may use third-party service providers to operate, maintain, analyze, secure, or improve the Website and our business operations.

These providers may include services relating to:

• Website hosting

• Website analytics

• Form submissions

• Customer relationship management

• Communications

• Scheduling

• Advertising and marketing

• Payment processing

• Cloud storage

• Information technology and security

Where appropriate, information may be shared with service providers only to the extent reasonably necessary for them to provide services to Sunvibe.

Third-party providers may process or store information outside Canada. Where personal information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is processed.

6. Disclosure of Personal Information

Sunvibe does not sell your personal information as a business practice.

We may disclose personal information where reasonably necessary for legitimate business purposes, including to:

• Contractors, installers, consultants, suppliers, and service providers involved in providing requested services

• Utility providers and program administrators where necessary to process a project or application

• Financing or rebate program providers where applicable

• Professional advisors, including legal, accounting, insurance, or technical advisors

• Technology and service providers

• Government authorities or regulators where required or permitted by law

• Law enforcement or other authorities where legally required

• A purchaser, successor, or other party involved in a business transaction such as a merger, acquisition, financing, restructuring, or sale of assets

We may also disclose information where we reasonably believe disclosure is necessary to comply with a legal obligation, enforce our agreements, protect our rights or property, prevent fraud or wrongdoing, or protect the safety of individuals.

7. Retention of Information

Sunvibe retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business and transaction records, resolve disputes, enforce agreements, comply with legal and regulatory requirements, and otherwise fulfill legitimate business purposes.

When personal information is no longer reasonably required, we may securely delete, destroy, or anonymize it in accordance with our applicable policies and legal obligations.

8. Security

Sunvibe takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or destruction.

However, no method of transmitting information over the Internet or storing information electronically is completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or through the Website.

You are responsible for using reasonable precautions when communicating sensitive information electronically.

9. Links to Third-Party Websites

The Website may contain links to websites, applications, utilities, or services operated by third parties.

Those third-party websites are not controlled by Sunvibe. Once you leave the Website, this Privacy Policy may no longer apply.

Sunvibe is not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.

10. Children's Privacy

The Website and Sunvibe's services are intended for adults and are not directed toward children under the age of 18.

Sunvibe does not knowingly collect personal information from children under 18 through the Website.

If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action where required.

11. Your Privacy Rights

Depending on applicable law and the circumstances of the information collected, you may have rights relating to your personal information, including the ability to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Ask questions about how your information is collected, used, or disclosed

• Withdraw consent where consent is the legal basis for processing, subject to legal or contractual restrictions

• Make a privacy-related complaint

Some requests may be subject to legal limitations or exceptions.

To make a privacy-related request, please contact us using the information provided below.

12. Accuracy of Information

Sunvibe relies on the information provided by customers and Website users.

You are responsible for providing information that is accurate, complete, and current, particularly where that information is used to prepare proposals, assessments, applications, or project documentation.

13. Changes to This Privacy Policy

Sunvibe may update this Privacy Policy from time to time to reflect changes to our practices, technology, services, legal requirements, or business operations.

When we update this Privacy Policy, we will revise the "Last Updated" date at the top of this page.

Your continued use of the Website following the posting of an updated Privacy Policy constitutes acknowledgment of the updated policy.

14. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or Sunvibe's handling of personal information, please contact us:

Sunvibe Financial Inc.
197 James St N
Hamilton, ON L8T 2L2
Canada

Email: info@sunvibesolar.ca
Phone: 289-768-8989

We will make reasonable efforts to review and respond to privacy inquiries in accordance with applicable law.

15. Governing Privacy Laws

This Privacy Policy is intended to operate in accordance with applicable Canadian and Ontario privacy laws, as amended from time to time.

Where applicable, federal or provincial privacy legislation may provide additional rights and obligations concerning the collection, use, disclosure, retention, and protection of personal information.